Professional Code of Conduct for Towing Services in Johannesburg

• Commitment to Legal Compliance and Safety

Tow truck drivers and assistant tow truck drivers being under the employment of D.O.T towing and recovery should ensure that they behave in accordance with the legal requirements of the road traffic act of South Africa.

• Standards of Professional Behaviour

Tow truck drivers and assistant tow truck drivers should ensure that they conduct themselves in a courteous and civil manner at all times.

• Zero Tolerance for Substance Abuse

Tow truck drivers and assistant tow truck drivers are not to indulge or use alcohol or drugs or be under influence.

• Delivering High-Quality Customer Service

Tow truck drivers and assistant tow truck drivers must ensure that the highest possible service is rendered to the customer, the authorities and the general public.

• Maintaining Trust and Public Integrity

Tow truck drivers and assistant tow truck drivers should not take any action which would abuse the trust of the public or exploit public lack of knowledge or experience which could harm or mislead any consumer or customer

• Ensuring Towing Vehicle Standards

Tow truck drivers and assistant tow truck drivers should ensure that towing vehicles are maintained in such a condition that it contributes to the positive public image of the towing industry.

• Upholding Honor and Integrity in Towing Services

Tow truck drivers and assistant tow truck drivers must uphold a high standard of honor and a high degree of integrity